Introduction

Our Privacy Policy gives you information about when and why we collect your personal information, how we use it and how we keep it secure. Please note that this Policy only applies to personal information that LAMB BOOTS uses. It does not cover the use of your personal information by third parties, who are not processing your information on our behalf, for example if you select other payment processing providers (see below for more details). This Policy also tells you about your privacy rights and how the law protects you.

We recommend you that you read our Terms & Conditions in conjunction with this Policy. 

How to contact us:

If you have any questions about this Privacy Policy or want to exercise your rights set out in this Privacy Policy, please contact us customerservice@lambboots.com

Security & Data Protection

Data Protection
We are committed to protecting your privacy and the security of any information given to us in order for us to process your order.

Our Data Protection Policy
We will not gather or hold personal information about you unless you have given your express permission for us to do so. By placing an order, you will consent to the use of such personal information.

Any personal information held or processed will be kept up-to-date and will be destroyed as soon as the reason for its collection or processing has lapsed. From time to time we may make our mailing list available to carefully selected organizations. Your e-mail \ postal address data will only be passed on if you do not tick the opt out box which is located on the order form and on the payment page online.

If you tick the opt out box which is located on the order form and on the payment page online none of your personal data will be passed to any third party, except to fulfil the delivery of the goods to you, and as is necessary to process credit or debit card payments. Your privacy and confidence will be respected at all times.

When you register for an account we retain your submitted details (Name, Company Name, Address, Email Addresses, Telephone Numbers and any other details input on the form). We retain those details to be able to successfully complete the orders you place. We do NOT hold any payment details as they are processed by Shopify Payments.
You can change/add or delete any of the details you have entered from within your account once you have logged in. If you wish to delete your complete details from our records, you can request that by emailing us on customerservice@lambboots.com. We never sell or pass on any of your details to third parties.

We will from time to time contact you via email with information that we think will be of interest to you, sales, new additions, exhibitions, etc. If you wish to be removed from the distribution list for those emails, you can request to be removed by emailing customerservice@lambboots.com.

What Information is collected about you and how is it used?
When you place an order we need to collect your name, address, e-mail and telephone number as well as details of the method by which you intend to pay for the goods. This information allows us to process your offer to purchase goods and delivery of those goods to you. We use your e-mail address to send you notification of the status of the order. We will contact you by e-mail or by telephone if any problems occur regarding delivery of the goods to you. This information may be provided to third party service providers for the purpose of processing your offer to purchase the goods. We may use your e-mail address and postal address to provide you with information on products, services, promotions and special offers.

Third parties
From time to time we may make our mailing list available to carefully selected organizations. Your e-mail \ postal address data will only be passed on if you do not tick the opt out box which is located on the order form and on the payment page online.

Consent
By making an offer to purchase Goods you consent to the information you provide to us being processed for any of the above purposes.

Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit certain websites. We use a number of different cookies on the website, including essential, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor. You will need to ensure your essential cookies are enabled to allow you to purchase from our site.

Security
The security of your transaction is important to us and to prevent any details being seen by unauthorised persons it is protected throughout the payment process. To do this we use a secure server to encrypt the information before it is sent to the payments processor.

Subject access request
On your written request, we will (within 40 days of such a request being received by us) supply to you details of the personal information, which we hold about you. You must explain to us clearly the information you require to be supplied: we are not obliged to supply to you information that is not specifically requested by you. Under the terms of the Data Protection Act 1998, we are entitled to charge you £10.00 for the provision of information following our receipt of such a request. Once we have received your written request and payment of the fee, we will respond to your request within 40 days. You should note that, under certain circumstances, we will not be obliged to disclose the requested information to you, in which case we will explain to you the reasons for our refusal.

Any changes to this policy in the future will be posted on this page and we will take all measures necessary to communicate any changes to this policy to you. Please check back frequently to see any updates or changes to this policy. We will also bring your attention to such changes by updating our cookie banner/ pop-up.

If you have any further questions, comments or requests regarding our cookies policy or how we use cookies on our websites, then you can contact us by email at customerservice@lambboots.com

This policy was last reviewed and updated: July 2024